When are kits back in stock?

[Tobi]

Hi together,

first of all, we are sorry for all these issues in communication. We didn't realize that there might have be some misunderstanding in the past.

If you have questions, then please ask them.

This kind of communication scheme is intransparent, the conduct of the people in charge is arrogant: "keep them stupid, the idiots"

As mentioned, this was never our intention. We don't have a real timeline of the project and often our own plans change due to some unforeseen changes.

There are other projects, who can keep there clientele much more happy. Maybe you still can improve, hopefully.

What do you mean with "clientele"? Our participants, those who want to join our website visitors? Please tell us about these other projects.

There is nothing to keep you from building the station without getting a kit of parts. The schematic for the controller and amps is shown, and it can be built. The Discovery firmware and the firmware for the amp controllers can be downloaded.

This is possible, but you shouldn't do that. We can not give any support for such a hardware. If we will release a hardware next year (I hope!), then you might be disappointed for wasting time and money.

- There are a huge demand for new kits who's looks and looks for when they will be available, OK.

Not just huge (that was last year), but enormous. Several days with around 600 requests.

- First, in beginning of July, they are out for month-two. OK. But nowhere was any closer status about this.

Everybody who requested got a mail, but we ourselves didn't had enough information for more precise answer.

- When the kits finally went available, was there, if i remember right, nowhere any statements about the limited amount and that they are available only for areas with bad coverage.

We did send mails to those outside of Europe who requested a kit in the months before. I think there have been almost thousand recipients.

- And then few days later they went out for the rest of the year.

The kits were sold out after a few days. We tried so send them mainly to regions where some gaps have to be filled.

- As the creame of the cake was there some kind of "automatic answering-mashine-moderator" who put virtually same answer on all the questions.

Where? In our emails? Of course we often can not answer every question individually as they are mainly the same, so we use templates (but still answer individually if needed).

With this strategy, and if had waited for a kit, i had been really disappointed too, and, looked for other solutions.

You already have a station!? Why do you need a second one?

1. Why was the network expanded outside Europe if it is not ready for it?

Because during the last weeks we saw that the should put some more work into the optimization, instead of adding more and more stations. It's often not so obvious what's going on, TOA isn't that simple. Also remember that every station costs money - your money!

2. Why not expand to just one area at time instead of whole world at once?

There is no reason to do so.


Please note that I personally will not answer on such criticism any more if not really needed. Please believe us that we will try to do the best for YOU. We will keep you updated as much as possible.


Have FUN!

Best regards
Tobi